Terms and Conditions

General Terms and Conditions

Please read our General Terms and Conditions carefully, as by placing an order you accept the terms and conditions set out in this document!

If you have any questions regarding the use of our webshop, the purchasing process, our products, or the General Terms and Conditions, please contact us using the following contact details:

Seller details:

• Company name: Szőcsné Nagy Mária e.v.

• Registered office: 1045, Budapest, Tél utca 72.

• Postal address: 1045, Budapest, Tél utca 72.

• Tax number: 91197090-2-41

• Bank account number: 

• Company registration number: 60653783

• Name of registering authority: 

• Name of representative: Mária Szőcsné Nagy

• Website address: https://www.gallerystreetwear.hu/

• Email address: info@gallerystreetwear.hu

• Mobile number: +36 70 268 81 30

Hosting provider details:

• Hosting provider name: UNAS Online Kft.

• Hosting provider's registered office: 9400 Sopron, Kőszegi út 14.

• Hosting provider website: https://unas.hu/

Definitions:

Goods: items offered on the Website and intended for sale on the Website:

• including water, gas and electricity packaged in containers, bottles or other means in limited quantities or with a specified capacity, as well as

• movable property that includes or is connected to digital content or digital services in such a way that, in the absence of the relevant digital content or digital services, the goods would not be able to perform their functions (hereinafter: goods containing digital elements)

Goods containing digital elements: movable property that incorporates or is connected to digital content or digital services in such a way that, without the relevant digital content or digital services, the goods would not be able to perform their functions

Digital content: data produced or provided in digital form

Parties: Seller and Consumer/Business collectively

Consumer: a natural person acting for purposes outside his or her trade, business, craft or profession who purchases, orders, receives, uses or consumes goods or is the addressee of commercial communications or offers relating to goods. For the purposes of the rules governing the conciliation body, with the exception of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC – a consumer shall be deemed to be, in addition to the above, a civil society organization, a legal entity under ecclesiastical law, a condominium, or a housing cooperative acting for purposes outside its independent occupation and economic activity, which purchases, orders, receives, uses, or utilizes goods, or is the addressee of commercial communications or offers relating to goods. Within the internal market, action against unjustified territorial restrictions on content based on the buyer's nationality, place of residence or place of establishment, and other forms of discrimination, as well as Regulation (EC) No 2006/2004 and Regulation (EU) 2017/2394, and Directive 2009/22/EC, as amended by Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 [hereinafter: Regulation (EU) 2018/302] shall be deemed to be a consumer, in addition to the above, any undertaking that is considered a buyer under Regulation (EU) 2018/302

Consumer Contract: a contract to which one of the parties is a Consumer

Functionality: the ability of goods containing digital elements, digital content or digital services to perform the functions appropriate to their purpose

Manufacturer: the producer of the Goods, in the case of imported Goods, the importer who imports the Goods into the European Union, and any person who presents themselves as the manufacturer by displaying the name, trademark or other distinctive sign of the Goods

Interoperability: the ability of goods containing digital elements, digital content or digital services to work with hardware and software that is different from that with which goods, digital content or digital services of the same type are normally used

Compatibility: the ability of goods containing digital elements, digital content or digital services to work with hardware or software that is different from that with which goods, digital content or digital services of the same type are normally used, without the need for conversion

Website: this website, which is used to conclude the contract

Contract: a sales contract concluded between the Seller and the Buyer via the Website and electronic correspondence

Durable medium: any device that allows the consumer or business to store data addressed to them personally in a way that is accessible in the future and for a period of time appropriate to the purpose of the data, as well as to display the stored data in an unchanged form

Means of communication between absent parties: a means of communication that allows the parties to make contractual declarations in their absence for the purpose of concluding a contract. Such means include, in particular, addressed or unaddressed forms, standard letters, advertisements in the press with order forms, catalogs, telephones, fax machines, and means of access to the Internet

Distance contract: a consumer contract concluded between the parties without their simultaneous physical presence, within the framework of a distance selling system organized for the supply of goods or services under the contract, whereby the contracting parties use only means of distance communication to conclude the contract.

Business: a person acting in the course of their profession, independent occupation or business activity

Buyer/You: a person who makes a purchase offer through the Website and concludes a contract

Warranty: In the case of contracts concluded between a consumer and a business (hereinafter: consumer contract), the warranty undertaken by the business for the proper performance of the contract in accordance with the Civil Code,

• the warranty undertaken for the performance of the contract, which the business undertakes voluntarily in addition to its legal obligation or in the absence thereof for the proper performance of the contract, and

• the mandatory warranty based on the law

Relevant legislation:

• Act CLV of 1997 on consumer protection

• Act CVIII of 2001 on certain issues of electronic commerce services and information society services

• Act V of 2013 on the Civil Code

• Government Decree 151/2003 (IX.22.) on mandatory warranty for durable consumer goods

• Decree 10/2024 (VI.28.) IM on the definition of durable consumer goods subject to mandatory warranty

• Government Decree 45/2014 (II.26.) on detailed rules for contracts between consumers and businesses    

• 19/2014. (IV.29.) NGM Decree on the procedural rules for handling warranty and guarantee claims relating to goods sold under contracts between consumers and businesses

• Act LXXVI of 1999 on copyright

• Act CXII of 2011 on the Right to Self-Determination in Information and Freedom of Information

• REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustified territorial content restrictions and other forms of discrimination based on a person's nationality, residence or place of establishment, and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC

• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

• Government Decree 373/2021 (VI. 30.) on detailed rules for contracts between consumers and businesses for the sale of goods and the provision of digital content and digital services. Scope and acceptance of the GTC

Scope and acceptance of the GTC

In addition to the relevant legislation, the content of the contract to be concluded is also governed by the General Terms and Conditions. Within this framework, we summarize the rights and obligations of the Consumer and the Seller, the terms and conditions of the contract, the terms of payment and delivery, the deadlines, the rules relating to liability, and the conditions for exercising the right of withdrawal.

Technical information necessary for the use of the Website that is not included in these GTC is provided in other information available on the Website.

By placing your order, you accept our company's General Terms and Conditions, which apply to the contract to be concluded.

Language and form of the contract

The language of the contract is Hungarian.

The contract is concluded upon placing the order and accepting these General Terms and Conditions.

Prices

Prices are in Hungarian forints and include 27% VAT. The possibility that the Seller may modify prices for business policy reasons cannot be ruled out. Price modifications do not apply to contracts that have already been concluded. If the Seller has incorrectly stated the price and an order has been received for the Goods, but no contract has yet been concluded between the parties, the Seller shall proceed in accordance with the "Incorrect price" section of the GTC.

Procedure in the event of an incorrect price

The following shall be considered obviously incorrect prices:

• a price of HUF 0,

• a price reduced by a discount but incorrectly calculated in relation to the discount percentage shown next to the original price (e.g. in the case of a product priced at 1000 Ft, a 20% discount is indicated, but instead of the correct price of 800 Ft, the product is incorrectly offered for 500 Ft based on an incorrect calculation that does not correspond to the percentage discount).

In the event of an incorrect price being displayed, the Seller shall offer the opportunity to purchase the Goods at the actual price, and with this information, the Buyer may decide to order the Goods at the actual price or cancel the order without any adverse legal consequences.

Complaint handling and legal enforcement options

The Consumer may send us their complaints regarding the product or our activities via the following contact details:

• In writing via the following website: https://www.gallerystreetwear.hu/

• In writing via the following email address: info@gallerystreetwear.hu

• In writing by post: 1045, Budapest, Tél utca 72.

The Consumer may submit their complaint primarily in writing, but in some cases also verbally. The complaint may relate to the behavior, work, or possible negligence of the person acting on behalf of the Seller, which is directly related to the distribution and sale of the product.

Verbal complaints will be investigated by our company without delay and resolved as far as possible. If the Consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, we will record the complaint and our position on it in a report, a copy of which will be sent to the Consumer. Our company will respond to written complaints in writing within 30 days of receipt.

• The minutes of the complaint must contain the following:

• The place, method, and time of submission of the complaint

• The consumer's name, address, and contact details

• A detailed description of the consumer complaint, as well as a list of documents, records, and evidence

• The Seller's statement on its position regarding the consumer complaint, if it can be investigated immediately

• The place and time of recording the minutes

• The unique identification number of the complaint

The Seller shall retain a copy of the minutes of the complaint and a copy of the response for 5 years and shall present them at the request of the supervisory authority.

If the Seller rejects the complaint, it shall inform the Consumer in writing of the authority or Conciliation Board to which the Consumer may refer the complaint. The information shall include the name, registered office, mailing address, and contact details of the competent authority and the Conciliation Board responsible for the Consumer's place of residence/stay (website, e-mail, telephone number), as well as the Seller's position on the use of the Conciliation Board procedure for the settlement of consumer disputes.

If the dispute between the Seller and the Consumer cannot be settled through negotiations, the Consumer may exercise further legal remedies:

Consumer protection authority proceedings:

Complaints may be lodged with the consumer protection authorities. If the consumer finds that their consumer rights have been violated, they are entitled to lodge a complaint with the consumer protection authority competent for their place of residence. After reviewing the complaint, the authority will decide whether to initiate consumer protection proceedings. First-instance consumer protection tasks are performed by the capital city and county government offices competent for the consumer's place of residence. A list of these offices can be found here: http://www.kormanyhivatalok.hu/

Court proceedings:

The client is entitled to enforce their claim arising from a consumer dispute in court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation Board proceedings:

The customer is entitled to refer the matter to the Conciliation Board competent for their place of residence/stay if their consumer complaint is rejected. The condition for initiating the procedure is that the consumer must first attempt to settle the dispute directly with the seller.

The Seller is obliged to cooperate in the Conciliation Board procedure. On this basis, the Seller is obliged to send a response to the Conciliation Board's request, to appear at the hearing before the Conciliation Board, and to ensure the participation of a person authorized to reach an agreement.

If the Seller's registered office/place of business is located outside the county of the chamber operating the regionally competent Conciliation Board, the Seller's obligation to cooperate extends to offering the possibility of concluding a written agreement in accordance with the consumer's claim.

If the Seller fails to comply with the above obligation to cooperate, the matter shall fall within the competence of the Consumer Protection Authority, which shall impose a mandatory fine in the event of unlawful conduct by companies, and this cannot be waived.

The Consumer may request the initiation of proceedings before the Conciliation Board. The request must be submitted in writing (by letter, fax, telegram, or electronically on the Conciliation Board's website) to the president of the Conciliation Board.

The request must include:

• The consumer's name, place of residence/stay, contact details

• The name and registered office/place of business of the company involved in the consumer dispute

• The consumer's position and the related evidence and facts

• The Consumer's statement that he/she attempted to settle the dispute directly with the business concerned

• The Consumer's statement that they have not initiated any other Conciliation Board proceedings in the matter, have not initiated any mediation proceedings, have not filed a statement of claim, and have not submitted a request for the issuance of a payment order

• A motion for the Board's decision

• The Consumer's signature

• If the Consumer has requested the jurisdiction of a body other than the competent Conciliation Body, an indication thereof

In any case, the document or a copy thereof, the content of which the Consumer refers to as evidence, must be attached to the application.

If an authorized representative is acting on behalf of the Consumer in the complaint, the power of attorney issued by the Consumer must be attached to the application.

Further information on Conciliation Boards: http://www.bekeltetes.hu

Contact details for the regionally competent Conciliation Boards:

Budapest Conciliation Board

Headquarters: Budapest

Area of jurisdiction: Budapest

Contact details:

Address: 1016 Budapest, Krisztina krt. 99. I. em. 111.

Postal address: 1253 Budapest, Pf.:10.

Telephone number: 06-1-488-2131

E-mail: bekelteto.testulet@bkik.hu

Website: bekeltet.bkik.hu

Baranya County Conciliation Board

Headquarters: Pécs

Area of jurisdiction: Baranya County, Somogy County, Tolna County

Contact details:

Address: 7625 Pécs, Majorossy I. u. 36.

Telephone number: 06-72-507-154

E-mail: info@baranyabekeltetes.hu

Website: baranyabekeltetes.hu

Borsod-Abaúj-Zemplén County Conciliation Board

Headquarters: Miskolc

Area of jurisdiction: Borsod-Abaúj-Zemplén County, Heves County, Nógrád County

Contact details:

Address: 3525 Miskolc, Szentpáli u. 1.

Telephone number: 06-46-501-090

E-mail: bekeltetes@bokik.hu

Website: bekeltetes.borsodmegye.hu Csongrád-Csanád County Conciliation Board

Headquarters: Szeged

Area of jurisdiction: Békés County, Bács-Kiskun County, Csongrád-Csanád County

Contact details:

Address: 6721 Szeged, Párizsi krt. 8-12.

Telephone number: 06-62-554-250/118

E-mail: bekelteto.testulet@cskik.hu

Website: bekeltetes-csongrad.hu

Fejér County Conciliation Board

Headquarters: Székesfehérvár

Area of jurisdiction: Fejér County, Komárom-Esztergom County, Veszprém County

Contact details:

Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.

Telephone number: 06-22-510-310

E-mail: bekeltetes@fmkik.hu

Website: www.bekeltetesfejer.hu

Győr-Moson-Sopron County Conciliation Board

Headquarters: Győr

Area of jurisdiction: Győr-Moson-Sopron County, Vas County, Zala County

Contact details:

Address: 9021 Győr, Szent István út 10/a.

Telephone number: 06-96-520-217

Email: bekeltetotestulet@gymskik.hu

Website: bekeltetesgyor.hu

Hajdú-Bihar County Conciliation Board

Headquarters: Debrecen

Area of jurisdiction: Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County

Contact details:

Address: 4025 Debrecen, Vörösmarty u. 13-15.

Telephone number: 06-52-500-710

Email: bekelteto@hbkik.hu

Website: hbmbekeltetes.hu

Pest County Conciliation Board

Headquarters: Budapest

Area of jurisdiction: Pest County

Contact details:

Address: 1055 Budapest, Balassi Bálint u. 25. IV/2.

Telephone number: 06-1-792-7881

Email: pmbekelteto@pmkik.hu

Website: panaszrendezes.hu

Arbitration Board proceedings for persons not classified as consumers

Under the Consumer Protection Act, persons acting for purposes outside their independent occupation and economic activity, civil organizations under separate laws, ecclesiastical legal entities, condominiums, housing cooperatives that purchase, order, receive, use, or consume goods, or are the addressees of commercial communications or offers related to goods.

The Conciliation Board is entitled to verify and examine the existence of consumer status. The rules of procedure are governed by the rules set out under the Conciliation Board.

Online dispute resolution platform:

On the website created by the European Commission, after registering as a consumer, the consumer can settle legal disputes related to online purchases without initiating court proceedings by filling out the application form on the website. This is also a way of enforcing consumer rights without distance restrictions.

You can file a complaint about a product/service purchased online.

You and the company you are complaining about have the option of jointly selecting the dispute resolution body to handle your complaint on this online dispute resolution platform.

The online dispute resolution platform is available at the following website: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyright

The content of this website is considered a copyrighted work under Section 1(1) of Act LXXVI of 1999 on Copyright, and every part of it is protected by copyright. The unauthorized use of images and texts found on our website, as well as the use of malicious applications that modify our website, is prohibited in accordance with Section 16 (1) of the same Act. Please note that materials, images, videos, and texts may only be reproduced from our website and database with the written consent of the copyright holder and with the source indicated.

Partial invalidity and code of conduct

In the event that any provision of the General Terms and Conditions is legally incomplete or invalid, the provisions of the relevant legislation shall apply to that part. The rest of the contract shall remain valid.

Correction of data entry errors and responsibility for the accuracy of data

During the ordering process, you have the opportunity to modify and correct the data you have entered before confirming your order. We do not assume any responsibility for the accuracy of the data you have entered. We will issue the invoice based on this data and deliver the product(s) to the address specified as the delivery address. By placing your order, you acknowledge that the Seller is entitled to charge you for any damages or costs resulting from the incorrect data you have provided. We are not responsible for any failure to perform due to incorrect data entry.

If you notice that you have provided incorrect information in the confirmation email, please notify us immediately, within 24 hours.

Order processing and conclusion of contract

You can place your order at any time through our webshop. You will receive an automatic confirmation of your order, which means that your order has been received, but this confirmation does not constitute acceptance of your offer. If you do not receive an automatic confirmation email within 24 hours of placing your order, please notify us, as there may be a technical problem and your order may not have been received by our system.

We will confirm your offer in a second email, at which point the contract will be concluded.

Payment methods

Bank transfer:

Payment can be made by bank transfer. After processing your order, our colleague will send you the details necessary for the transfer. Once your transfer has been received, we will hand over your package to the courier service for delivery.

Cash on delivery:

Payment can be made in cash directly upon receipt of the package, which must be handed over to the courier delivering the package. In this case, after the order is placed, we will hand over the shipment to the courier service, which will deliver it to the address you provided.

Delivery methods:

MPL courier service:

Delivery charges apply for home delivery. Delivery time: 1-2 working days from dispatch.

MPL Parcel Machine:

The MPL Parcel Terminal allows for quick delivery. You can access your order at any time by entering the code and phone number you received in the text message.

Further information: https://www.posta.hu/csomagautomata

MOL and Coop Posta Pont:

• Most MOL Posta Ponts are open 24 hours a day, while Coop Posta Ponts are open 12 hours a day. You can find a list of Posta Ponts at this link: https://www.posta.hu/szolgaltatasok/szolgaltataskereso?selectedPostTypes=postamachine

• We will notify you by SMS or email as soon as your parcel arrives.

• You can also pay by credit card at MOL and Coop Posta Pont locations.

The maximum weight of the package is 20 kg. If it exceeds 20 kg, we cannot provide this delivery method!

FoxPost:

FoxPost offers simple, convenient parcel collection at more than 100 parcel machines nationwide.

Further information: http://www.foxpost.hu/csomagatvetel-hogyan/

Further information:

• GLS: https://gls-group.eu/HU/hu/cimzetteknek-nyujtott-szolgaltatasok 

• MPL: https://www.posta.hu/kuldemeny_erkezese/haznal_torteno_csomagkezbesites

• DPD: https://www.dpd.com/hu_privatugyfelek

• Packeta: https://www.packeta.hu/csomagatvetel

• Foxpost: https://www.foxpost.hu/csomagkuldes

• Sprinter package tracking: https://www.sprinter.hu/csomagkereso/

Delivery time:

The general delivery deadline for orders is a maximum of 5 days from the date of order confirmation. In the event of a delay on the part of the Seller, the Buyer is entitled to set a grace period. If the Seller fails to deliver within the additional deadline, the Buyer is entitled to withdraw from the contract. For each delivery method, we will indicate any delivery deadlines that may differ from the general delivery deadline.

Reservation of rights and stipulation:

If you have previously ordered Goods but did not take delivery of them (excluding cases where you exercised your right of withdrawal), or if the Goods were returned to the Seller without notification, the Seller shall make the fulfillment of the order conditional upon the advance payment of the purchase price and shipping costs.

The Seller may withhold delivery of the Goods until it is satisfied that the price of the Goods has been successfully paid using the electronic payment solution (including cases where, in the case of Goods paid for by bank transfer, the Buyer transfers the purchase price in the currency of its Member State and the Seller does not receive the full amount of the purchase price and delivery costs due to conversion and the Seller does not receive the full amount of the purchase price and shipping costs due to bank fees and costs). If the price of the Goods has not been paid in full, the Seller may request the Buyer to supplement the purchase price.

Consumer information based on Government Decree 45/2014. (II. 26.):

Information on the Consumer's right of withdrawal:

According to Section 8:1(1)(3) of the Civil Code, only natural persons acting outside the scope of their profession, independent occupation or business activity are considered consumers, therefore legal entities cannot exercise the right of withdrawal without justification!

Consumers have the right to withdraw without giving any reason pursuant to Section 20 of Government Decree 45/2014. (II. 26.). Consumers may exercise their right of withdrawal

1. a) in the case of a contract for the sale of goods

2. aa) the Goods,

3. ab) in the case of the sale of multiple Goods, if the individual Goods are delivered at different times, the last delivered Goods,

within a period of 14 calendar days from the date of receipt by the consumer or a third party designated by the consumer other than the carrier.

The provisions of this section do not affect the consumer's right to exercise his right of withdrawal specified in this section during the period between the date of conclusion of the contract and the date of receipt of the Goods.

If the consumer made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer to conclude the contract.

If the Seller has not informed the consumer of the deadline for exercising the right of withdrawal and other conditions (in particular those set out in Section 22 of the Government Decree) and the model statement in Annex 2, the withdrawal period specified above shall be extended by 12 months. If the Seller has provided the consumer with information on the exercise of the right of withdrawal within 12 months after the expiry of the withdrawal period, the period for withdrawal or termination shall expire on the 14th day after the date of notification.

Declaration of withdrawal, Consumer's right of withdrawal and termination:

The Consumer may exercise their right under Section 20 of Government Decree 45/2014. (II. 26.) by submitting a statement to that effect.

Validity of the consumer's declaration of withdrawal:

The right of withdrawal shall be deemed to have been exercised within the deadline if the Consumer sends us their statement within the deadline (14 days).

Upon receipt of the Consumer's statement of withdrawal, the Seller shall electronically confirm to the Consumer the fact that the right of withdrawal has been exercised and that it has been acknowledged.

Our company's obligations in the event of withdrawal by the Consumer:

The Seller's obligation to refund:

If the Consumer withdraws from the contract pursuant to Section 22 of Government Decree 45/2014. (II. 26.), the Seller shall refund the full amount paid by the Consumer within 14 days of becoming aware of the withdrawal.

Our company's refund obligation:

In the event of withdrawal/termination pursuant to Section 22 of Government Decree 45/2014. (II. 26.), the Seller shall refund the amount due to the Consumer using the same payment method used by the Consumer. With the Consumer's approval, the Seller may use a different payment method for the refund, but the Consumer shall not be charged any additional fees for this. The Seller shall not be liable for any delay in performance due to an incorrect bank account number or postal address provided by the Consumer.

Additional costs:

If the Consumer chooses a delivery method other than the standard, less expensive delivery method, the Seller shall not be obliged to refund the additional costs incurred as a result. In such cases, the refund obligation shall be limited to the standard delivery charges indicated.

Right of retention:

Our company may withhold the amount due to the Consumer until the Consumer has returned the product or clearly confirmed that it has been returned. We do not accept cash on delivery or postage-paid packages.

Consumer obligations in the event of withdrawal/termination:

Return of the product:

If the Consumer withdraws from the contract pursuant to Section 22 of Government Decree 45/2014. (II. 26.), they are obliged to return the product immediately, at the latest within 14 days of notification of withdrawal, or to hand it over to the person authorized to receive the product.

Costs associated with returning the product:

The cost of returning the product shall be borne by the Consumer. The product must be returned to the Seller's address. If the Consumer terminates the contract after the performance has commenced, he/she shall pay the Seller a fee proportional to the service performed until the date of notification of the termination to the business. The amount to be paid by the Consumer shall be determined on the basis of the total amount of the consideration specified in the contract, plus tax. We do not accept cash on delivery or postage-paid packages.

Consumer's responsibility for depreciation:

The Consumer is responsible for any depreciation resulting from use exceeding that necessary to determine the nature, characteristics and functioning of the product.

The Seller is only obliged to refund the full purchase price if the product is returned in its original packaging, free of defects and incomplete.

The right of withdrawal cannot be exercised in the following cases:

Please note that you may not exercise your right of withdrawal in the cases specified in Section 29 (1) of Government Decree 45/2014 (II.26.). In the case of a contract for the provision of services:

1. in the case of a contract for the provision of services, after the service has been performed in full, if the business has commenced performance with the consumer's express prior consent and the consumer has acknowledged that they will lose their right of withdrawal after the service has been performed in full;

2. in the case of a product or service whose price or fee is not influenced by the financial market undertaking and depends on possible fluctuations within the time limit specified in Section 20 (2);

3. in the case of a non-prefabricated product that has been manufactured on the basis of the consumer's instructions or at their express request, or in the case of a product that has been clearly tailored to the consumer's person;

4. in the case of perishable products or products whose quality can only be maintained for a short period of time;

5. in the case of sealed products which, for health or hygiene reasons, cannot be returned after delivery;

6. for products which, by their nature, are inseparably mixed with other products after delivery;

7. alcoholic beverages whose actual value depends on market fluctuations beyond the control of the business and whose price was agreed by the parties at the time of conclusion of the sales contract, but the contract is only performed after the thirtieth day following its conclusion;

8. the sale of sealed audio or video recordings or computer software, if the consumer has unsealed the packaging after delivery;

9. newspapers, magazines, and periodicals, with the exception of subscription contracts;

10. contracts concluded at public auctions;

11. in the case of contracts for the provision of accommodation, transport, car rental, catering or leisure activities, with the exception of residential services, if the contract specifies a performance date or deadline;

12. in the case of digital content not supplied on a tangible medium, if the undertaking has begun performance with the consumer's prior express consent and the consumer has acknowledged, at the time of giving that consent, that he or she will lose the right referred to in Section 20 once performance has begun.

Warranty

In what cases can you exercise your warranty rights?

In the event of defective performance by the Seller, you may enforce a warranty claim against the Seller in accordance with the Civil Code and, in the case of a consumer contract, in accordance with the provisions of Government Decree 373/2021 (VI.30.).

What rights do you have based on your warranty claim?

You may, at your discretion, exercise the following warranty claims:

You may request repair or replacement, unless the claim you have chosen is impossible to fulfill or would entail disproportionate additional costs for the Seller compared to fulfilling another claim. If you have not requested or could not request repair or replacement, you may request a proportionate reduction in the price or, as a last resort, withdraw from the contract.

You may switch from one warranty option to another, but you shall bear the cost of the switch, unless it was justified or caused by the Seller.

In the case of a consumer contract, it shall be presumed, unless proven otherwise, that a defect discovered within one year of the date of delivery of the goods and goods containing digital elements already existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

In the case of used Goods, the rules on warranty and guarantee rights differ from the general rules. In the case of used Goods, we can also talk about defective performance, but we must take into account the circumstances under which the Buyer could have expected certain defects to occur. Due to wear and tear, certain defects become more and more common, as a result of which it cannot be assumed that a used Good will be of the same quality as a newly purchased one. On this basis, the Buyer may only enforce their warranty rights in respect of defects that are in addition to and independent of those resulting from use. If the used Goods are defective and the Buyer, who is considered a Consumer, was informed of this at the time of purchase, the Service Provider shall not be liable for the known defect.

The Seller may refuse to bring the Goods into conformity with the contract if repair or replacement is impossible or would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value of the Goods in perfect condition and the seriousness of the breach of contract.

The consumer shall also be entitled, in proportion to the seriousness of the breach of contract, to demand a proportionate reduction in the price or to terminate the sales contract if

• the Seller has not carried out the repair or replacement, or has done so but has not fulfilled the following conditions in whole or in part

  • the Seller must ensure the return of the replaced goods at its own expense

  • if the repair or replacement requires the removal of goods which, in accordance with the nature and purpose of the goods, were put into service before the defect became apparent - then the obligation to repair or replace the goods includes the removal of the non-conforming goods and the installation of the replacement or repaired goods, or the bearing of the costs of removal and installation.

• refused to bring the goods into conformity with the contract

• a repeated failure to perform occurred, despite the Seller's attempt to bring the goods into conformity with the contract

• the failure to perform is so serious that it justifies an immediate price reduction or immediate termination of the sales contract, or

• the Seller has not undertaken to bring the goods into conformity with the contract, or it is clear from the circumstances that the business will not bring the goods into conformity with the contract within a reasonable time or without significant inconvenience to the consumer.

If the consumer wishes to terminate the sales contract on the grounds of defective performance, the Seller shall be responsible for proving that the defect is insignificant.

The Consumer is entitled to withhold part or all of the remaining purchase price, depending on the severity of the breach of contract, until the Seller fulfills its obligations regarding contractual performance and defective performance.

The generally applicable rule is that:

• the Seller must ensure the return of the replaced goods at its own expense

• if the repair or replacement requires the removal of goods which, in accordance with the nature and purpose of the goods, were then the obligation to repair or replace the goods includes the removal of the non-conforming goods and the installation of the replacement or repaired goods, or the bearing of the costs of removal and installation.

The reasonable time limit for repairing or replacing the goods shall be calculated from the date on which the Consumer notified the trader of the defect.

The consumer must make the goods available to the business for repair or replacement.

The compensation shall be proportionate if its amount corresponds to the difference between the value of the goods that the Consumer would have received in the event of contractual performance and the value of the goods actually received by the Consumer.

The Consumer's right to terminate the sales contract on the basis of a warranty claim may be exercised by means of a legal declaration addressed to the Seller expressing the decision to terminate the contract.

If the defective performance affects only a specific part of the goods delivered under the sales contract and the conditions for exercising the right to terminate the contract are met in respect of those goods, the Consumer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired together with them if the Consumer cannot reasonably be expected to keep only the goods that comply with the contract.

If the Consumer terminates the sales contract in its entirety or in respect of some of the goods supplied under the sales contract,

• the Consumer shall return the goods concerned to the Seller at the Seller's expense and

• the Seller must immediately refund the purchase price paid by the Consumer for the goods concerned as soon as it has received the goods or proof of their return.

What is the deadline for enforcing your warranty claim?

You are obliged to report the defect immediately after its discovery. A defect reported within two months of its discovery shall be considered to have been reported without delay. However, please note that you cannot enforce your warranty rights after the two-year limitation period from the date of performance of the contract.

The part of the repair period during which the Buyer is unable to use the Goods for their intended purpose shall not be included in the limitation period.

The limitation period for warranty claims shall recommence for the part of the Goods affected by the replacement or repair. This rule shall also apply if a new defect arises as a result of the repair.

If the subject matter of the contract between the consumer and the business is a used item, the parties may agree on a shorter limitation period; however, a limitation period shorter than one year cannot be validly agreed in this case either.

Against whom can you enforce your warranty claim?

You can enforce your warranty claim against the Seller.

What other conditions apply to the enforcement of your warranty rights?

Within one year of performance, there are no other conditions for enforcing your warranty claim other than reporting the defect, provided that you can prove that the Goods were supplied by the Seller. However, after one year from the date of performance, you are obliged to prove that the defect you have identified already existed at the time of performance.

Product warranty

In what cases can you exercise your product warranty rights?

In the event of a product defect, you may choose to enforce your warranty claim or product warranty claim.

What rights do you have under a product warranty claim?

As a warranty claim, you can only request the repair or replacement of the defective product.

When is a product considered defective?

A product is defective if it does not meet the quality requirements in force at the time of its release or if it does not have the characteristics specified in the manufacturer's description.

How long do you have to make a product warranty claim?

You can enforce your product warranty claim within 2 years of the product being placed on the market by the manufacturer. After this period, you lose this right.

Against whom and under what other conditions can you enforce your product warranty claim?

You can only enforce your product warranty claim against the manufacturer/distributor of the movable item. You must prove the defect in the product when enforcing your product warranty claim.

In what cases is the manufacturer/distributor exempt from their product warranty obligations?

The manufacturer/distributor is only exempt from their product warranty obligations if they can prove that:

• The defect was not detectable at the time of marketing according to the state of science and technology

• The defect in the product resulted from the application of legislation or mandatory official regulations

• The product was not manufactured or placed on the market in the course of its business activities

The manufacturer/distributor must prove one reason to be exempt.

Please note that you cannot assert a warranty claim and a product liability claim simultaneously for the same defect. However, if a product liability claim is successfully asserted, you can assert a warranty claim against the manufacturer for the replaced product/repaired part.

Warranty

When can you exercise your warranty rights?

Pursuant to Government Decree 151/2003. (IX. 22.) on mandatory warranties for certain durable consumer goods, the Seller is obliged to provide a warranty for the durable consumer goods listed in Annex 1 to Decree 10/2024. (VI.28.) IM on the scope of durable consumer goods covered by mandatory warranty (e.g., technical goods, tools, machines), as well as their accessories and components specified therein (hereinafter referred to collectively as consumer goods in this section).

The rights arising from the warranty may be enforced with a warranty card, which may not be made conditional on the consumer returning the opened packaging of the consumer goods. If the warranty card is not made available to the consumer, the contract shall be deemed to have been concluded if the consumer presents a document proving payment of the consideration, such as an invoice or receipt issued in accordance with the Act on Value Added Tax. In this case, the rights arising from the warranty may be enforced with the proof of payment.

In addition, the Seller may voluntarily provide a warranty, in which case it must provide a warranty statement to the buyer who qualifies as a Consumer.

The warranty statement must be made available to the Consumer on a durable medium, at the latest at the time of delivery of the goods.

The warranty statement must include:

• a clear statement that, in the event of defective performance of the goods, the Consumer is entitled to exercise their statutory warranty rights free of charge, and that these rights are not affected by the warranty

• the name and address of the party responsible for the warranty

• the procedure to be followed by the Consumer in order to enforce the warranty

• the description of the goods covered by the warranty, and

• the terms and conditions of the warranty,

• the purchase price of the Goods.

What rights do you have in the case of a mandatory warranty and within what time limit?

Warranty rights

Based on their warranty rights, the Buyer may request repair or replacement, request a price reduction in cases provided for by law, or ultimately withdraw from the contract if the obligor has not undertaken to repair or replace the goods, within the appropriate time limit, without prejudice to the interests of the entitled party, or if the entitled party's interest in repair or replacement has ceased to exist.

The Buyer may, at their discretion, report their warranty claim directly to the Seller's registered office, any of its premises or branches, or to the repair service indicated by the Seller on the warranty card.

Validity period

Warranty claims may be enforced during the warranty period, which, according to Government Decree 151/2003. (IX. 22.), is

1. two years for a sales price of HUF 10,000 or more but not exceeding HUF 250,000,

2. three years for a sales price above HUF 250,000.

Failure to meet these deadlines will result in the loss of rights, however, in the event of repair of the consumer product, the warranty period shall be extended from the date of delivery for repair by the period during which the Buyer was unable to use the consumer product for its intended purpose due to the defect.

The warranty period shall commence upon delivery of the consumer product to the Buyer, or if the Seller or its agent performs the installation, on the date of installation.

If the Buyer puts the consumer item into operation more than six months after delivery, the warranty period shall commence on the date of delivery of the consumer item.

Rules for handling warranty claims

When handling repairs, the Seller shall endeavor to complete the repair within 15 days. The deadline for repairs shall commence upon receipt of the consumer goods.

If the repair or replacement takes longer than fifteen days, the Seller shall inform the Buyer of the expected duration of the repair or replacement.

If, during the warranty period, the Seller determines during the first repair of the consumer product that the consumer product cannot be repaired, the Seller shall be obliged to replace the consumer product within eight days, unless otherwise agreed by the Buyer. If it is not possible to replace the consumer product, the company shall be obliged to refund the purchase price indicated on the warranty card or, in the absence thereof, on the document presented by the consumer proving payment of the price of the consumer goods (invoice or receipt issued in accordance with the Act on Value Added Tax) to the consumer within eight days.

By accepting the GTC, the Buyer agrees that the information may be provided to them electronically or by other means suitable for confirming receipt by the Buyer.

If the Seller is unable to repair the consumer item within 30 days:

• if the Buyer has agreed to this, the repair may be carried out at a later date, or

• if the Buyer does not consent to the repair being carried out at a later date, or has not made a statement in this regard, the consumer item must be replaced within eight days of the expiry of the 30-day deadline, or

• if the Buyer does not agree to the repair being carried out at a later date, or has not made a statement in this regard, but it is not possible to replace the consumer item, the Seller shall be obliged to issue a warranty card, or, in the absence thereof, on the document presented by the consumer proving payment of the price of the consumer item - on an invoice or receipt issued in accordance with the Act on Value Added Tax - within eight days after the expiry of the thirty-day repair period.

If the consumer product fails for the fourth time, the Seller shall be obliged to replace the consumer product within eight days, unless otherwise specified by the consumer. If it is not possible to replace the consumer product, the business shall refund the purchase price indicated on the warranty card or, in the absence thereof, on the document presented by the consumer proving payment for the consumer product (invoice or receipt issued in accordance with the Act on Value Added Tax) to the consumer within eight days.

Consumer goods that are subject to mandatory warranty, are permanently installed, weigh more than 10 kg, or cannot be transported as hand luggage on public transport, with the exception of vehicles, must be repaired at the place of operation. If the repair cannot be carried out at the place of operation, the business or, in the case of a repair request made directly to the repair service, the repair service shall arrange for the removal and installation, as well as the transport to and from the repair location.

Exceptions to the warranty

The provisions set out under "Rules for handling warranty claims" do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motor homes, caravans, trailer caravans, trailers, or motorized watercraft.

However, in the case of these Goods, the Seller shall endeavor to fulfill the repair request within 15 days.

If the repair or replacement takes longer than fifteen days, the Seller shall inform the Buyer of the expected duration of the repair or replacement.

How does the warranty relate to other warranty rights?

The warranty applies in addition to warranty rights (product and accessory warranty). The fundamental difference between general warranty rights and the warranty is that in the case of a warranty, the burden of proof is more favorable to the consumer.

The seller's voluntary warranty undertaking during the mandatory warranty period may not contain conditions that are less favorable to the consumer than the rights provided by the mandatory warranty rules. After that, however, the terms of the voluntary warranty may be freely determined, but even in this case, the warranty may not affect the consumer's statutory rights, including those based on the warranty of quality.

Request for replacement within three working days

The right to exchange within three working days also applies to sales through online stores. The three-working-day replacement requirement applies to new durable consumer goods, according to which if someone exercises the replacement requirement within three working days, the seller must interpret this to mean that the Goods were already defective at the time of sale and must replace the Goods without further ado.

When is the Seller exempt from its warranty obligation?

The Seller is only exempt from its warranty obligation if it can prove that the defect arose after performance.

Please note that you may enforce warranty and guarantee claims, as well as product warranty and guarantee claims, simultaneously and in parallel for the same defect. However, if you have successfully enforced your claim arising from defective performance due to a given defect (for example, the company replaced the product), you cannot make a claim on the same defect on other legal grounds.

Information on product warranty and warranty of quality for the conformity of goods for Buyers who are not consumers

General rules on warranty rights

Buyers who are not consumers may, at their discretion, exercise the following warranty rights:

They may request repair or replacement, unless the claim chosen by them is impossible to fulfill or would entail disproportionate additional costs for the Seller compared to fulfilling another claim. If you have not requested or could not request repair or replacement, you may request a proportionate reduction in the price or have the defect repaired by the Buyer at the Seller's expense, or have it repaired by someone else, or, as a last resort, withdraw from the contract.

You may switch from one warranty option to another, but you shall bear the cost of the switch, unless it was justified or the Seller gave cause for it.

In the case of used goods, warranty and guarantee rights differ from the general rules. In the case of used Goods, we can also talk about defective performance, but we must take into account the circumstances under which the Buyer could have expected certain defects to occur. Due to wear and tear, certain defects become more frequent, as a result of which it cannot be assumed that a used Good will be of the same quality as a newly purchased one. On this basis, the Buyer may only enforce their warranty rights in respect of defects that are in addition to and independent of those resulting from use. If the used Goods are defective and the Buyer, who is considered a Consumer, was informed of this at the time of purchase, the Service Provider shall not be liable for the known defect.

For buyers who are not considered consumers, the warranty period is 1 year, starting from the date of delivery.

Product warranty and guarantee

Product warranty and mandatory guarantee only apply to buyers who qualify as consumers.

If the Seller voluntarily provides a warranty for a given Product, this shall be indicated separately at the time of purchase of the Product.

If the manufacturer provides a manufacturer's warranty for the Goods that also covers buyers who are not consumers, this warranty can be enforced directly with the manufacturer.

Dated: Budapest, September 30, 2025.